1. Platform Role and Nature of Services
Official Guides operates solely as an independent online marketplace connecting travelers with licensed tour guides. Please be advised that Official Guides is not a travel agency and does not provide, manage, or control travel packages, transportation, or agency-related services.
2. Independent Agreements
Any agreement, confirmation, or contract made regarding a tour is strictly between the Traveler and the Guide. Official Guides is not a party to these private arrangements. Consequently, the platform holds no responsibility for the fulfillment, quality, or timing of the agreed services.
3. Financial Transactions and Refunds
All matters related to payments, money transfers, deadlines, and refund policies are to be settled directly between the Traveler and the Guide. Official Guides does not handle payments and is not liable for any financial disputes, cancellation fees, or failure to process refunds.
4. Operational Limitations (Tickets and Wait Times)
While our guides strive for excellence, Official Guides is not responsible for:
Ticket Availability: Unavailability of entry tickets to museums or landmarks (e.g., Louvre, Vatican, etc.).
Wait Times: Long queues or unexpected delays at site entrances.
External Factors: Any unforeseen circumstances or “force majeure” events that may affect the tour.
5. Service Performance and Satisfaction
Official Guides does not guarantee satisfaction or that a tour will meet specific expectations. Any dissatisfaction regarding how a service was performed, or any failure to meet requested requirements, must be addressed directly with the guide. Official Guides assumes no liability for damages, losses, or disappointments resulting from the use of services found through this platform.
6. Illustrative Content
Tour programs and itineraries published on this website are for illustrative and informational purposes only. They serve to provide ideas to travelers; the final itinerary is subject to direct agreement between the traveler and the licensed guide.