1. Data Controller
The data controller for this website is OfficialGuides.com. For any questions regarding your personal data, you can reach us at: info@officialguides.com.
2. Information We Collect
We collect only the necessary information to facilitate the connection between travelers and guides:
For Travelers: Name, email address, and phone number.
For Guides: Name, email, phone number, profile photo, biography, and professional license documents (where applicable).
3. How We Use and Share Your Data
OfficialGuides.com operates as a marketplace. Your data is processed as follows:
Marketplace Interaction: Initial communication between Travelers and Guides happens through our internal system.
Contact Sharing: Your email and phone number are not shared until a user explicitly clicks the “Confirm” button. By doing so, you voluntarily agree to share your contact details with the other party to finalize tour arrangements.
Analytics: We use Google Analytics to monitor website traffic and improve user experience. This data is anonymized.
No Payments: We do not collect or store credit card or bank details, as no payments are processed on our platform.
4. Data Retention
We retain your personal data for a period of 1 year after the closure of your account to ensure administrative follow-up and resolve any potential disputes. After this period, your data is permanently deleted.
5. Your Rights
Under global data protection laws (such as GDPR), you have the right to:
Access, correct, or delete your personal data.
Withdraw your consent for data processing at any time.
Request a copy of your data. To exercise these rights, please contact us at info@officialguides.com.